Defective work: how to complain to QBCC

Defective work is building work that isn’t up to standard: leaks, cracks, things not built to the plans, or work that breaks the building rules. It is the most common building dispute in Queensland.

1. Give the builder written notice

Before QBCC will accept a complaint, you must tell the builder in writing about every defect or unfinished item. An email or letter is fine.

• List each problem clearly, with photos.
• Give a reasonable time to fix them, such as 14 days.
• Let the builder onto the site to do the repairs.

Keep a copy. QBCC will ask for it.

You don’t need to give notice if the builder is bankrupt or insolvent, has had their licence cancelled, or has died.

2. If they don’t fix it, lodge a complaint

If the builder doesn’t fix the work in the time you gave, lodge a defective work complaint with QBCC as the property owner. You can do it through the QBCC portal, in person or by mail.

Have these ready:

• your written notice to the builder
• your contract
• photos, and any reports from an inspector

3. What QBCC does

QBCC may inspect the work. If it finds the work is defective, it can direct the builder to fix it. If the builder can’t or won’t, and your job had home warranty insurance, you may be able to claim under the insurance.

Watch the time limits

Home warranty claims have strict time limits. For non-structural defects you must claim within 7 months of the work being substantially finished. See home warranty insurance for all the limits.

An independent inspection can help

A licensed building inspector can write a report on the defects for you. Search for inspectors with the Completed Residential Building Inspection licence.